Supporting families through the care journey

When a family first considers care options for a loved one, it’s about far more than logistics, it’s about trust, reassurance, partnership and knowing their loved one will be happy and cared for in their new home. We pride ourselves on creating a truly collaborative relationship with families from that very first enquiry and right through every stage of care home support.

From the moment you reach out, we understand how important emotional reassurance is. Our friendly and experienced team take time to listen to you and your loved one, your hopes, concerns and aspirations. We’re not just answering questions; we’re building a connection. We recognise that for many families, this is a major life moment, and we aim to guide you with empathy and clarity.

A welcoming environment for all

When visiting Glenburnie Lodge, you’ll see how well‑designed the environment is for comfort, familiarity and engagement. Large windows, cosy lounges and landscaped gardens allow ladies and gentlemen to bring cherished mementoes from home and feel immediately more at ease. Visiting is encouraged and families and friends are welcome as often as they like, whether for a special meal, a film in the cinema room or simply a quiet cup of tea together.

Partnership in care planning

We place families at the heart of the care‑planning journey. From the initial assessment through transition, we work in partnership with you. Our care team holds meaningful discussions to understand each gentleman’s and lady’s unique story, preferences and needs, physical, emotional and social. Together, we shape a personalised support plan that honours their identity, values and goals and provides premium care home support.

Open and ongoing communication

We encourage open communication, so families don’t just hear about updates, they are involved. Whether it’s exploring new interests, art, baking, day‑trips out into the Welsh countryside, or adapting as needs change, our team is available 24 hours a day, seven days a week. We make sure you’re informed, comfortable and confident that your loved one is supported with dignity, respect and warmth.

Supporting every stage of the journey

Our model of care recognises that needs and requirements can change, from minimal support through to nursing and specialist dementia care. We’re ready to adjust and adapt as someone’s journey evolves. The assurance of knowing we’ll be here, no matter what becomes a huge pillar of comfort for families with loved ones in our care.

Making care home support personal

The phrase “care home support” can sometimes feel quite generic. We provide a holistic approach to care through personal connections formed between our staff and ladies and gentlemen and making sure each family is a big part of their loved one’s life, not just observers. Families are an essential part of our their loved ones journeys, and our approach makes everyone feel seen, valued and involved.

Find out more about living with us.